Loss of connectivity at Manchester RAN site - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding Manchester radio services. These alerts have been triaged and incident status has been triggered. We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels. Further updates will be provided via the communication thread. Next update time: 9:30 or sooner
Regards
M247 Support
Hello,
Engineers enroute to the site to investigate the fault further and provided an ETA 21:40.
Next update - 22:15 or sooner
Regards
M247 Support
Hello,
All the connections have been restored now.
We apologize for the inconvenience this outage has caused.
If you experience any further issues please do not hesitate to contact us.
Regards
M247 Support
Hello,
There has been a delay in the installation of switch due to the adverse weather conditions.
Next action: Engineers will install the switch to restore the connectivity
Next update -14:35 or sooner
Regards
M247 Support
Hello,
We have now configured the new replacement switch.
Engineers enroute to the site to replace the switch to restore connectivity.
Next update - 13:30 or sooner
Regards
M247 Support
Hello,
Engineer are onsite investigating the fault further.
We will take necessary action based on the investigation to resolve the fault.
Next update - 11:30 or sooner
Regards
M247 Support
Hello,
The access to the POP site have been approved.M247 Field engineers enroute to the site to investigate the fault further.
Next update - 10:30 or sooner
Regards
M247 Support