VOIP - Hosted Telephony

Scheduled Maintenance Notification - 19/11/2019 22:00 UTC/GMT - load balancer update - Maintenance completed

Start: Tue, Nov 19th 2019, 22:00
End: Wed, Nov 20th 2019, 23:00

Dear Customer,

Please be advised that planned maintenance in regards to Migration of Services to New Load Balancers will happen on the 19/11/2019 at 22:00

Affected product: Hosted Telephony - API products like Akixi and Integrator.

The maintenance itself has a 1 hour window and is part of works to Migration of Services to New Load Balancers.

Risk: None, but services are deemed at risk during the works. Connections for users utilising the following services will be reset to allow them to reconnect via the new load balancer.

• Mondago
• Akixi
• XSI Directories
• UC-One
• 3rd Party API tools

Rollback Plan: Mondify the DNS record to point to legacy servers.

If you encounter any issues during or after the maintenance window above, please call into the VOIP team on 01618222580 opt 1, opt 3 or email VOIP-Ticket@m247.com.

M247 apologies for any inconvenience that this may cause.

Kind Regards,

M247 Support.