PABX firmware upgrade: vm2 Cortex 15th October
Start: Mon, Oct 15th 2018, 22:00
End: Tue, Oct 16th 2018, 06:00
Dear Customer,
Please be advised that planned maintenance on the Multi-tenant Cortex SIP Telephony product will take place on the below dates and services:
15th October – 10 pm to 6 am - VM2 Cortex
The purpose of these planned works is to upgrade the firmware of the devices we hold on the network to maintain up to date security and compatibility across the estate.
Services Affected: All handsets are deemed at risk during these times.
Customer impact: On the nights mentioned above, there will be a service interruption when we apply an update via the PABX, this will cause the PABX to be unreachable at those times.
Please note that any custom button configuration done from the device may be lost during this upgrade, so we would highly recommend that any line keys be configured via the phone system portal to reduce the risk that they are lost.
If, for any reason the devices do not come back up we request that users power cycle the device in the first instance and contact the VOIP team on 01618222580 option 1, option 1, option 3 or VOIP-Ticket@M24Seven.com for support.
M24Seven apologises for any inconvenience caused.
Kind Regards,
M24Seven Support.