Broadworks Hosted Telephony Firmware upgrade - Clean up session

Start: Thu, May 31st 2018, 22:00
End: Fri, Jun 1st 2018, 02:00

Dear Customer,

Please be advised that planned maintenance on the Broadworks Hosted Telephony product will take place on the below device types:

31st May– 22:00 to 02:00 1st June – clean up of any missed devices from the previous nights work.

The purpose of these planned works is to upgrade the firmware of the devices we hold on the network to maintain upto date security and compatibility across the estate.

Services Affected: All Handsets are deemed at risk during these times.

Customer impact: On the nights of the 28th to the 31st May, there will be a service interruption when we apply a group TAG and send a reboot command to the devices below to update them to the latest firmware.

Please note that any custom button configuration done from the device may be lost during this upgrade, so we would highly recommend that any line keys be configured via the platform portal to reduce the risk that they are lost.

Depending on the number of the devices on a customers site as well as the speed of the access, the downtime can vary.

If, for any reason the devices do not come back up we request that users power cycle the device in the first instance and contact the VOIP team on 01618222580 option 2, option 2 or VOIP-Ticket@M24Seven.com for support.

Device upgrade list:

Device Firmware 1 Firmware 2
Cisco-CP-78xx-3PCC sip78xx.11-1-1MPP-897.loads
Cisco-CP-88xx-3PCC sip88xx.11-0-0MP2-587.loads
Polycom RealPresence Trio 8500 5.5.3
Polycom RealPresence Trio 8800 5.5.3
Polycom VVX 101 5.7.0 5.6.1
Polycom VVX 201 5.7.0 5.6.1
Polycom VVX 300 5.7.0 5.6.1
Polycom VVX 301 5.7.0 5.6.1
Polycom VVX 310 5.7.0 5.6.1
Polycom VVX 311 5.7.0 5.6.1
Polycom VVX 400 5.7.0 5.6.1
Polycom VVX 401 5.7.0 5.6.1
Polycom VVX 410 5.7.0 5.6.1
Polycom VVX 411 5.7.0 5.6.1
Polycom VVX 500 5.7.0 5.6.1
Polycom VVX 501 5.7.0 5.6.1
Polycom VVX 600 5.7.0 5.6.1
Polycom VVX 601 5.7.0 5.6.1
Yealink SIP-CP860 CP860-
Yealink SIP-CP960 CP960-
Yealink SIP-T41P T41- T41-
Yealink SIP-T41S
Yealink SIP-T42G T42- T42-
Yealink SIP-T42S
Yealink SIP-T46G T46- T46-
Yealink SIP-T46S
Yealink SIP-T48G T48- T48-
Yealink SIP-T48S
Yealink SIP-W52P Base W52P- W52P-

M24Seven apologises for any inconvenience caused.

M24Seven Support