Birmingham

Partial Loss of Birmingham POP Site - Issue resolved

Tue, Dec 10th 2019, 18:53

Hi,

We are currently experiencing a partial loss of service within a Birmingham POP site.

We are currently investigating this issue.

There is going to be some extended delays due to roof access problems due to health and safety concerns.

Sorry for any inconvenience caused during this outage.

Further updates to follow.

Regards
M247 Support

Updated Tue, Dec 10th 2019, 22:33

Engineers are currently en-route to site (ETA of 00:30) with replacement hardware to investigate. Further updates to follow.

Regards
M247 Support

Updated Wed, Dec 11th 2019, 00:16

Engineers have now arrived on site.

Our field engineer are currently investigating the issue.

Please await further updates.

Regards
M247 Support

Updated Wed, Dec 11th 2019, 00:39

We are seeing connectivity partially restored for some customers.

We are continuing to investigate.

Regards
M247 Support

Updated Wed, Dec 11th 2019, 01:26

Our field engineers have successfully restored connectivity.

After a period of monitoring all connections have been restored.

Thank you for your patience.

Regards
M247 Support