Legacy Metronet Customers - Nationwide

Internet Issues - Issue resolved

Tue, Apr 23rd 2019, 05:56

Hello,

We have an issue whereby certain legacy Metronet customers are experiencing issues with the Internet. For example, customers may be able to reach certain destinations i.e. Google, but not Amazon.

Senior Infrastructure Engineers have been deployed and are investigating as a matter of urgency. Please continue to watch this Status Page for further updates.

We thank our customers for their patience.

Regards
M247 Support

Updated Tue, Apr 23rd 2019, 12:54

Hi,

Senior engineers have now confirmed the issue is now resolved.

This has been tested and confirmed working.

Sorry for any inconvenience caused during this outage.

Regards
M247 Support

Updated Tue, Apr 23rd 2019, 06:23

Senior Network Infrastructure engineers have routed around the problem at 6:15 am.

If you are still experiencing a problem please report to our support team.

Regards
M247 Network Infrastructure.