Connectivity issue affecting services in Liverpool - Issue resolved
We are aware of connectivity issues affecting services in the Liverpool area due to the failure of multiple backhaul fibre paths from Liverpool to the rest of the Metronet (UK) Network. We have raised this with the fibre providers and engineers are monitoring connectivity to PoP sites in Liverpool. Further updates will be posted as available. We apologies for any service disruption experienced.
Regards
Metronet Support
This incident is now resolved as we have received the all clear from our provider. We have been advised that the fault was caused by building works at our supplier's run through site and engineers restored the fibre.
All connectivity to Liverpool is now fully operational and routing has returned to normal.
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Metronet Support
Primary connectivity has been restored however we are awaiting an update from our provider and therefore this incident will remain open until the all clear is received.
We will post the next update when we receive the next update from our provider.
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Metronet Support
We have been advised that due to access restrictions at the location of the break engineers are unable to access the site until 10:00BST. We will continue to post updates as we receive them.
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Metronet Support
Work is continuing to repair the fibre. The next update will be posted in the morning.
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Metronet Support
Engineers believe they have identified the site of the fibre break and are due on site within the next 30 minutes.
All services are continuing to route via the alternative backhaul paths for Liverpool
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Metronet Support
The fibre provider is continuing to investigate. Further updates will be posted as available.
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Metronet Support
This is still being investigated by the fibre provider. Next update from them is at 14:00.
All traffic in Liverpool has re-routed via alternative paths.
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Metronet Support
We have received confirmation that there is a fibre break in Preston which is affecting the primary backhaul from Liverpool to Manchester. The next update from our fibre provider is at 13:00.
Regards
Metronet Support