Issue at a Manchester PoP site - Issue resolved
We are aware of an issue at a Manchester PoP site which will will be affecting some customers mainly in the Stretford/Altrincham area. Customers with backup services will have automatically re-routed.
Engineers are on their way to investigate and a further update is to follow shortly.
If you are being affected and have any queries regarding this incident please do not hesitate to call the support team on 0161 822 2580 or e-mail ticket@metronet-uk.com.
Regular updates will be posted below
Regards,
Chris Eddisford
Metronet Support
The replacement hardware has now been tested and engineers have finished on site.
Again, we apologise for the inconvenience this has caused. If you have any queries regarding this incident please do not hesitate to call the support team on 0161 822 2580 (opt 1) or e-mail ticket@metronet-uk.com.
Regards
Metronet Support
Engineers are carrying out the last of the resolution works, however all affected customer services are now live again. No more disruptions are expected but as engineers are still on site, services are still at risk until they have finished.
We apologies for the inconvenience this issue will have caused and will confirm once engineers are complete on site.
Regards
Metronet Support
Affected customers should start to see services coming live using the re-routing temporary power. Replacement of the failed hardware is being taken to site. There will be a further brief disruption to service while the failed hardware is replaced.
Regards
Metronet Support
Engineers are on site and have identified a fault with one of the UPS systems. They are re-routing temporary power now to return services while further investigations are under way.
Regards
Metronet Support
Using our out of band management system first indications point towards a UPS failure (Uninterruptible power supply) Engineers have been dispatched to site with the necessary equipment to temporary power key equipment.
Expected ETA on engineering arrival is 20 minutes from now
Regards
Chris Eddisford
Metronet Support