INC01541565 - Core Services - Complete loss of connectivity - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding Core services. These alerts have been triaged and major incident status has been triggered.
We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels.
Further updates will be provided via the communication thread.
Next update time: 10:15
Regards
M247 Support
Hi,
We are now seeing a full restoration of services following the successful completion of the new cross-connect.
If you are still experiencing any issues, please contact our support team on 0161 822 2580, or email us at ticket@m247.com
We apologize for any inconvenience caused during this outage and appreciate your patience.
Regards
M247 Support
Hi,
We are now seeing a full restoration of services after the new crossconnect is live.
We are waiting for confirmation from the third party to ensure all work has been completed successfully.
If you are still experiencing any issues, please contact our support team on 0161 822 2580, or email us at ticket@m247.com
We apologize for any inconvenience caused during this outage and appreciate your patience.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. The data centre engineers are currently in M247 rack, working on the installation of the new cross-connect.
We are actively working with the data centre and third-party provider to ensure prompt installation.
Next update: 14:30 or sooner.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. The data centre engineers are currently in M247 rack, working on the installation of the new cross-connect.
We are actively working with the data centre and third-party provider to ensure prompt installation.
Next update: 13:30 or sooner.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. The third party are in the process of installing the new cross connect now.
We are actively working with the data centre and third-party provider to ensure prompt installation.
Next update: 12:30 or sooner.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. The third party are in the process of installing the new cross connect now.
We are actively working with the data centre and third-party provider to ensure prompt installation.
Next update: 11:30 or sooner.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. The third party are in the process of installing the new cross connect now.
We are actively working with the data centre and third-party provider to ensure prompt installation.
Next update: 10:30 or sooner.
Regards
M247 Support
Hello,
We have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The root cause has been confirmed as a failed cross-connect between M247 and a third-party provider. We are continuing to coordinate with the datacentre and our third-party to run a new cross-connect link. We are currently waiting on new cross-connect link to be delivered. However, the data centre’s provisioning team operates only during standard business hours.
As soon as the team is available, we will escalate and coordinate the fibre installation to restore service as quickly as possible.
Next update: When further information becomes available.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
We are continuing to coordinate with the datacentre and our third-party to run a new cross-connect link. We are currently waiting on new fibre to be delivered.
We will examine the new connection once the new cross-connect has been set up and ensure the issue has been resolved.
Next update: Further updates will follow when available.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The data centre engineer has been unable to trace the physical fibre to the demarcation point to the third-party. We are continuing to coordinate with datacentre and third-party now to run a new cross connect link.
We will check the connection once the new crossconnect has been setup and make sure the issue has been resolved.
Next update: 17:45 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The data centre engineer has been unable to trace the physical fibre to the demarcation point to the third-party. We are continuing to coordinate with datacentre and third-party now to run a new cross connect link.
We will check the connection once the new crossconnect has been setup and make sure the issue has been resolved.
Next update: 15:45 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The data centre engineer has been unable to trace the physical fibre to the demarcation point to the third-party. We have now made a decision to run a fibre in the data centre to resolve this issue.
We are coordinating with datacentre and third-party now to run a new cross connect link.
Next update: 13:45 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
This fault has now been open for over 24 hours. We have isolated the issue to a cross-connect between M247 and our third-party provider at the data centre. The difficulty lies in tracing the physical fibre, as no matching reference has been found between the recorded information and what is visible onsite. Multiple engineers from M247, the data centre, and the third-party provider are now actively collaborating to locate the correct patching path.
Next update: 12:45 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The cross-connect issue is still under investigation. Engineer have arrived to site and will be assisting further with the investigation. We continuing to work closely with both the third-party provider and the data centre engineers to restore connectivity as quickly as possible.
Next update: 11:45 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The cross-connect issue is still under investigation. Engineer is on route to the DC to assist in identifying and resolving the fault. We are continuing to work closely with both the third-party provider and the data centre engineers to restore connectivity as quickly as possible.
Next update: 10:45 or sooner.
Regards
M247 Support
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The cross-connect issue is still under investigation. Additional engineers are being dispatched to the site this morning to assist in resolving the fault. We are continuing to work closely with both the third-party provider and the data centre engineers to restore connectivity as quickly as possible.
Next update: 09:45 or sooner.
Regards
M247 Support
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
The cross-connect issue is still under investigation. Additional engineers are being dispatched to the site this morning to assist in resolving the fault. We are continuing to work closely with both the third-party provider and the data centre engineers to restore connectivity as quickly as possible.
Next update: 08:45 or sooner.
Regards
M247 Support
Hello,
The cross-connect issue remains under investigation, and engineers are actively working on it.
Regards
M247 Support
Hello,
The cross-connect issue remains under investigation, and engineers are actively working on it.
Regards
M247 Support
Hello,
The cross-connect issue is still under investigation, and we are working with engineers to resolve it.
Regards
M247 Support
Hello,
The cross-connect issue is still under investigation, and we are working with engineers to resolve it.
Next update time: 04:30
Regards
M247 Support
Hello,
The cross-connect issue is still under investigation.
Regards
M247 Support
Hello,
The cross-connect issue is still under investigation.
Regards
M247 Support
Hello,
The data centre team is still investigating the cross-connect issue.
Next update time: 00:20
Regards
M247 Support
Hello,
The data centre team is still investigating the cross-connect issue.
Next update time: 23:20
Regards
M247 Support
Hello,
The data centre team is continuing their investigation into the cross-connect issue.
Next update time: 22:20
Regards
M247 Support
Hello,
Access has now been approved, and the data centre team is now investigating the cross-connect issue.
Next update time: 21:20
Regards
M247 Support
Hello,
We are awaiting access approval. Once completed, the data centre will continue its investigation into the cross-connect between the third party and M247.
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update time: 20:30
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
Our M247 engineer has replaced the SFP and patch lead, but the issue still persists. Once rack access has been arranged, the data centre will continue their investigation with the cross-connect between the third party and M247
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 19:15 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
Our M247 engineer has replaced the SFP and patch lead, but the issue still persists. An investigation with the data centre is ongoing to check the cross-connect between the third party and M247
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 18:15 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
Our M247 engineer has replaced the SFP and patch lead, but the issue still persists. An investigation with the data centre is ongoing to check the cross-connect between the third party and M247
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 17:15 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
We continue to actively work with the remote hands technician to restore service as soon as possible. Our field engineer has arrived on-site and is contributing to the investigation.
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 16:15 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
We continue to actively work with the remote hands technician to restore service as soon as possible. Additional kit is being allocated to replace the fault.
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 15:15 or sooner.
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
We continue to actively work with the remote hands technician to restore service as soon as possible.
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 14:15 or sooner.
Regards,
M247 Support
Regards
M247 Support
Hello,
Following initial diagnostics, we have identified that an NNI connection with a third party is currently down, impacting Ethernet services.
We are actively working with the remote hands technician to restore service as soon as possible.
Rest assured, we are doing everything we can to resolve the issue promptly.
Next update: 13:15 or sooner.
Regards,
M247 Support
Hello,
After performing initial diagnostics, we have determined that a NNI connection with the third-party is currently down impacting ethernet services.
We continue collaborating with the third-party team to further investigate the issue, and remote hands has been arranged. A technician is currently investigating the fault on-site.
Rest assured, we are doing everything we can to resolve the issue as quickly as possible.
Next update time: 12:15 or sooner.
Regards
M247 Support
Hello,
After performing initial diagnostics, we have determined that a NNI connection with the third-party is currently down impacting ethernet services.
We are actively collaborating with a third-party team to further investigate the issue, and remote hands has been arranged. Rest assured, we are doing everything we can to resolve the issue as quickly as possible.
Next update time: 11:15 or sooner.
Regards
M247 Support