Nationwide Broadband outage - Issue resolved
Hello,
The M247 NOC team have received a number of alerts regarding several services. These alerts have been triaged and major incident status has been triggered.
We are now in the process of performing initial diagnostics. Once these diagnostics have been completed, we will escalate through the necessary channels.
Further updates will be provided via the communication thread.
Next update time: 3:00 or sooner
Regards
M247 Support
HI,
All services are now back up, the third party inadvertently affected our connection while performing maintenance this has now been resolved and we do expect any further issues.
Apologies again for any inconvenience caused during this outage.
If you are still experiencing service loss or would like to request a PIR document, please contact ticket@m247.com.
Thank you for your patience throughout the incident. As part of our post incident review, we will conduct a root cause analysis and identify any relevant remediation activities.
Regards
M247 Support
Hello,
After performing initial diagnostics, we have determined that may be due to third party works on the circuit.
We have now escalated this incident with the third party and they are currently investigating the issue.
We will post any further updates here as we receive them
Next update time: 05:00 or sooner
Regards
M247 Support