Connectivity issues in the Birmingham area - Issue resolved
Hi,
We are aware of an issue causing a loss of service for customers in Birmingham. We are investigating issues at the sites.
Apologies for any inconvenience caused during this outage.
Next update: 09:00 or sooner.
Regards
M247 Support
Hello,
“We are now seeing a full restoration of services.
If you are still experiencing any issues, please contact our support team on 0161 822 2580, or email us at ticket@m247.com
Apologies again for any inconvenience caused during this outage.
Regards
M247 Support
Hello,
Engineers are installing the new equipment onsite now.
Next update - 16:00 or sooner
Regards
M247 Support
Hello,
Engineers are replacing the faulty hardware now to restore the connectivity.
Next update - 15:00 0r sooner
Regards
M247 Support
Our Engineers are still working on site to resolve the issue.
Apologies again for any inconvenience caused during this outage.
Next update: 14:00 or sooner.
Regards
M247 Support
Hi
Our Engineers are currently on-site and awaiting to get access.
Apologies for any inconvenience caused during this outage.
Next update: 10:00 or sooner.
Regards
M247 Support
Hi
Our engineers are currently working to resolve this incident and we are awaiting an update from a third-party.
We apologize for any inconvenience this may have caused and will provide an update at 7am.
Regards
M247 Support
Hi
Our Engineers are still working on site to resolve the issue.
Apologies again for any inconvenience caused during this outage.
Next update: 21:30 or sooner.
Regards
M247 Support
Hi,
Engineers arrived on-site with new equipment.
Our Tech engineer is working alongside with field engineers to resolve this issue.
Next update: 18:30 or sooner.
Regards
M247 Support
We are currently configuring new equipment, and sourcing engineers to attend the site affected.
Next update: 17:00 or sooner
Regards
M247 Support
Engineers have now arrived at site and are investigating the issue further.
Next Update: 12:30 or Sooner
Regards
M247 Support
Hi,
Unfortunately, we have been unable to fix issue remotely.
Engineers are on route to the affected site for further investigations.
Next update: 11:30 or sooner
Regards
M247 Support