London

Connectivity issues in the London area - Issue resolved

Wed, Jan 25th 2023, 07:15

Hi,

We are aware of an issue causing a loss of connectivity for customers in the London area (Waterloo). Engineers are currently investigating this.

Engineers are currently en route to the affected telephone exchange.

Apologies for any inconvenience caused during this outage.



Regards

M247 Support

Updated Wed, Jan 25th 2023, 09:16

Hello

Engineers are en route to the affected site with the new hardware.

Next update 11:00 or sooner.

Regards
M247 Support

Updated Wed, Jan 25th 2023, 11:03

Engineers ETA to the site is 12.07

Regards
M247 Support

Updated Wed, Jan 25th 2023, 12:38


Hi,

First team of field engineers have arrived on site and are investigating issue further.

Next Update: 13:30 or Sooner

Regards
M247 Support

Updated Wed, Jan 25th 2023, 13:34


Hi,

Engineers are still troubleshooting the issue further.

Next Update: 14:30

Regards
M247 Support

Updated Wed, Jan 25th 2023, 14:28


Hi

We are seeing that some connections are now being restored, however, engineers are still on site working to restore remaining connections.

Next update: 15:00 or sooner.


Regards
M247 Support

Updated Wed, Jan 25th 2023, 15:04

Hi,

Engineers are still working to restore remaining connections.

Next Update: 15:40 or Sooner

Regards
M247 Support

Updated Wed, Jan 25th 2023, 15:48

Hi,

Engineers are still working to restore last remaining connection.

Next Update: 16:30 or Sooner

Regards
M247 Support

Updated Wed, Jan 25th 2023, 16:44

Hi,

Engineers have now managed to restore all connectivity.

We will monitor this further for stability.

Next Update: 17:30 or Sooner

Regards
M247 Support

Updated Wed, Jan 25th 2023, 17:54

Engineers have been able to restore services.

We now believe this issue has been resolved and do not anticipate any further outages.

If you are still experiencing issues, please contact our support team on 0161 822 2580 (opt 1, opt 1), or email us at ticket@m247.com

Apologies again for any inconvenience caused during this outage.

Regards
M247 Support