Connectivity issues in the London area - Issue resolved
Hi,
We are aware of an issue causing a loss of connectivity for customers in the London area (Waterloo). Engineers are currently investigating this.
Engineers are currently en route to the affected telephone exchange.
Apologies for any inconvenience caused during this outage.
Regards
M247 Support
Hello
Engineers are en route to the affected site with the new hardware.
Next update 11:00 or sooner.
Regards
M247 Support
Engineers ETA to the site is 12.07
Regards
M247 Support
Hi,
First team of field engineers have arrived on site and are investigating issue further.
Next Update: 13:30 or Sooner
Regards
M247 Support
Hi,
Engineers are still troubleshooting the issue further.
Next Update: 14:30
Regards
M247 Support
Hi
We are seeing that some connections are now being restored, however, engineers are still on site working to restore remaining connections.
Next update: 15:00 or sooner.
Regards
M247 Support
Hi,
Engineers are still working to restore remaining connections.
Next Update: 15:40 or Sooner
Regards
M247 Support
Hi,
Engineers are still working to restore last remaining connection.
Next Update: 16:30 or Sooner
Regards
M247 Support
Hi,
Engineers have now managed to restore all connectivity.
We will monitor this further for stability.
Next Update: 17:30 or Sooner
Regards
M247 Support
Engineers have been able to restore services.
We now believe this issue has been resolved and do not anticipate any further outages.
If you are still experiencing issues, please contact our support team on 0161 822 2580 (opt 1, opt 1), or email us at ticket@m247.com
Apologies again for any inconvenience caused during this outage.
Regards
M247 Support