New York

Access switch down - New York - Minor Issue

Tue, Jan 24th 2023, 13:02

Dear customers,

One of the access switch from New York PoP became inaccessible. We are currently working on restoring the services.

Regards
M247 Support

Updated Tue, Jan 24th 2023, 13:34

Hello,

We've contacted our Data Center team from New York to check the problematic access switch.
We'll let you know once we'll have an output from them.

Regards
M247 Support

Updated Tue, Jan 24th 2023, 17:06

Dear customers,

As of 16:30 UTC, the connectivity has been restored.
The issue was related to the spanning-tree configuration between the affected switch and the uplink switch.
No further downtime is expected.
We will closely monitor the equipment for the following hours.

Regards
M247 Support