Connectivity issues in the Manchester area - Issue resolved
Hi,
We are aware of an issue that is causing loss of connectivity in the Manchester area.
Engineers are currently investigating.
Next update: 1830 or sooner.
Apologies for any inconvenience caused during this outage.
Regards
M247 Support
We are now seeing full connectivity restored to the affected POP site, and we do not anticipate any further outages.
Apologies again for the delay in resolution.
If you are still experiencing issues, please contact our support team on 0161 822 2580 (opt 1, opt 1), or email us at ticket@m247.com.
Regards
M247 Support
We are beginning to see restoration of services.
Engineers are still on site working towards full restoration of services.
Next update: 0930 or sooner.
Regards
M247 Support
Engineers are on site and are about to begin investigations.
Next update: 0800 or sooner.
Regards
M247 Support
Engineers are currently en route to the affected POP site.
ETA: 0700
Next update: 0730 or sooner.
Apologies once more for the delay in the resolution of this fault, and thank you for your patience.
Regards
M247 Support
Unfortunately, the landlord of the building has denied our access request for tonight.
A thorough investigation with our property team will take place tomorrow to investigate this further.
Access has been granted from 0700 18/10/2022.
Engineer resource has already been secured and confirmed for this time.
M247 sincerely apologises for this disruption. We will continue to contact the landlord and building manager throughout the night to determine if it is possible to gain access any earlier.
Regards
M247 Support
We have sourced engineers, but have encountered an issue gaining access to the site.
We are currently trying to contact the building manager and landlord to resolve these issues.
Next update: 1930 or sooner.
Regards
M247 Support
Field engineers are required to attend site to investigate this issue further.
We are currently sourcing engineers and will update this page with an ETA shortly.
Next update: 1830 or sooner.
Regards
M247 Support