London

Connectivity issues in the London area - Issue resolved

Sat, Aug 6th 2022, 10:02

Hi,

We are aware of an outage that is currently affecting multiple customers in the London area.

The affected M247 devices are within a 3rd party data centre; engineers are working alongside the data centre team to work towards a resolution.

Next update: before 12:00.

Regards
M247 Support

Updated Sat, Aug 6th 2022, 11:08

Hi,

M247 engineers are still working towards a resolution with the 3rd party data centre team.

Apologies for any inconvenience caused during this outage.

Next update: before 12:30.

Regards
M247 Support

Updated Sat, Aug 6th 2022, 11:33

Hi,

Following a reboot of the equipment within the data centre, we are now seeing restoration in service.

M247 engineers will continue to monitor this in case of any issues, but we do not anticipate any further outages.

Next update: 12:30.

Regards
M247 Support

Updated Sat, Aug 6th 2022, 12:34

Hi,

This issue is now resolved.

If you have any further issues, please raise a case with our support team by emailing ticket@m247.com, or phoning 0161 822 2580 (opt 1).

Apologies again for any inconvenience caused during this outage.

Regards
M247 Support