London (SW & W)

London connectivity problems - Issue resolved

Fri, Jul 1st 2022, 14:36

M247 is aware of connectivity problem in London (SW & W)

Engineers are en route to the telephony exchange, ETA. 16:30

Sorry for the inconvenience.

Updates will be provided as soon as possible.

Thank you for your understanding.

Regards
M247 Support

Updated Fri, Jul 1st 2022, 15:05

M247 engineers are en route to the Fulham Exchange with an ETA of 16:30 to continue on-site investigations as we are unable to diagnose the issue remotely.

Once the engineer has arrived to site and investigations are underway we will be able to confirm with more clarity what has caused services to lose connectivity and advise further around the next steps.

Thank you for your patience so far. An update will be available by 16:30.

Regards
M247 Support

Updated Fri, Jul 1st 2022, 16:29

M247 engineers are now on site at the Fulham Exchange and began further investigations as to the root cause of the issue.

We will continue to update you as soon as we have further investigations around the root cause.

An update will be provided by 17:30 to confirm the latest.

Regards
M247 Support

Updated Fri, Jul 1st 2022, 17:00

M247 engineers working with our infrastructure team have applied a fix to the affected device.

Services are now coming back online.

We will continue to monitor the situation but as now the issue is resolved.

If you still have any connectivity issues please call into our help desk on 0161 822 2580

Thank you for your understanding.

Regards
M247 Support