Ball Green DC

Connectivity Issues - Issue resolved

Mon, Apr 4th 2022, 09:32

Hi,

M247 are aware of an issue in Ball Green DC, engineers are currently investigating.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Wed, Apr 6th 2022, 09:06

HI,

All works now completed and incident resolved.


Regards
M247 Support

Updated Mon, Apr 4th 2022, 20:43

Hi,

Due to this no longer being customer affecting , we are postponing the works works until at-least 11pm on the 5th April, We will continue to monitor the situation overnight but expect no further issues.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 13:27

Hi,

We have applied a workaround to resolve the issue with packet loss, some customers were experiencing.

We will however still need to reboot the device at 11pm this evening to permanently resolve the issue.

An emergency maintenance will be raised as part of this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 12:42

Hi,

We are aware that some customers are still experiencing some packet loss, engineers are currently investigating.

We may need to reload the device which will cause customers a disruption for a small period of time (around 10 minutes).

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 11:45

Hi,

The line card is now on-site and being installed.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 10:52

Hi,

Additional hardware is being sourced and taken to the DC.

No eta at the moment.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 10:30

HI,

We have seen some services come back online, whilst M247 engineer is working with DC engineer, some services still offline and being investigated.

Further updates to follow.

Sorry for any inconvenience caused by this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 10:11

HI,

Engineers are preparing replacement hardware.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

Updated Mon, Apr 4th 2022, 09:54

Hi,

This has been raised with DC engineers, we are awaiting feedback.

Further updates to follow.

Sorry for any inconvenience caused during this incident.

Regards
M247 Support

0

Issues

0

Maintenance

Network Status: No current issues
Planned Maintenance: 0